Testimonials: The Effective Facilitator for ASSI

Comments from the delegates post course

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The Effective Facilitator

A short workshop for the trainers of Air Safety Support International, Crawley

Most important things learned from this session?

  • Vernissage
  • Mix it up
  • Think about the audience and get them to articulate what they expect from the session
  • To ask questions
  • How to set the scene
  • The course contract
  • Getting people up and participating
  • Interesting assertiveness tips
  • Be patient
  • Get people to move around
  • Get people to think for themselves
  • Learning about differing types of personality
  • Remaining neutral has its benefits
  • Handling difficult customers

What do you plan to apply back at your job?

  • Get presenters to think more about their given subjects, and the best way to deliver these
  • A different approach – get the suggestions etc from the audience as much as possible
  • More use of flipcharts, use of more questions
  • More interactive approach to training seminars
  • Move away from that powerpoint
  • As much as possible!

About the course

  • Really good trainer
  • Lots of really good tips / examples / visual aids.
  • Thank you!
  • Very useful
  • Very useful toolkit for the future

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