During my extended Train the Trainer contract at TPR, I was also asked to create and deliver a great range of additional training to upskill colleagues in the Customer Service, Development and Intelligence teams.
I frequently needed to research and learn about the topics myself, so found it a great opportunity for personal development.
Individual 1-1s, knowledge huddles, action learning sets and team building awaydays, in person and online – I’m proud of the fabulous feedback for my work:
Awayday 1: team event on MBTI
“Philippa Hammond recently delivered an MBTI training session for the whole of CST at our recent Away Day. She received glowing feedback from the team and the CST management team wanted to acknowledge the fantastic delivery from Philippa.”
“Thank you again for the brilliant session you facilitated, Philippa” Julie, Head of Customer Support
“You deserve that so much – you are brilliant.” Fiona, Lead Associate, Customer Support
Learning Needs Analysis
“Thank you for delivering an excellent and in-depth session … good to have open discussion points at each stage in the session, which helped to understand how we are placed within the greater world of TPR and our importance to what we deliver and contribute throughout … your input has been extremely valuable” Mia, Customer Support Development
Pension Scams Awareness
“A great support to the rest of the whistleblower-trained team members” Julie, Head of Customer Support
“Thank you for taking time out of your schedule to get this done so quickly. We are all delighted … training can be put to immediate use and effect at this challenging time” Fiona, Lead Associate, Customer Support
“I was really impressed with the delivery of the scams training today … That was a really good piece of training. Really engaging and interesting, very well delivered” James, Lead Administrator, Customer Support
“Thank you again for the excellent Pension Scams training yesterday … I will be much better prepared for the next instance of this type of call” Harrison, Lead Administrator, Customer Support
Neurodiversity Awareness
“Shout out Philippa Hammond for the excellent Neurodiversity knowledge huddle she recently delivered for CST – Very informative and well received!” Leigh, Lead Associate, Customer Support
Learner Agreement
[A new initiative to help learners new to the team to understand their responsibilities and the development process]
“This is extremely comprehensive and insightful” Julie, Head of Customer Support
“This is a great idea and overdue … Thanks for driving. It’s invaluable.’ Fiona, Lead Associate, Customer Support
Evaluation
“An excellent and informative session … exceptionally helpful … a confidence boost in knowing that what I have been driving to date with the model that I created for Knowledge Management, mirrors what we as a whole are using for Training … Philippa’s delivery and enthusiasm is excellent, clear and concise, which helps promote a good understanding of how these models fit into TPR, our TPR behaviours, KPI’s and key drivers to obtain Results.” Mia, Customer Support Development
Awayday 2: Team event on Personal Development [including CV-writing]
“Thanks again for yesterday Philippa, I really enjoyed the session, as did every member of the team I spoke to” Julie, Head of Customer Support
“A well presented and well thought out morning and a great use of my/our time. I really enjoyed it and felt that it was a great time to regroup as it was needed. Thank you for a very enjoyable and thought provoking morning” Fiona, Lead Associate, Customer Support
6/12 Month Review
A knowledge huddle to inform team members of responsibilities and processes around the mid and end of year review. Responses from team members include:
“As a newbie it helped me to understand how the review process is structured as all companies have slight differences in their process. Will know for future reviews what I am required to do” Alan
“The 6/12 month review process can seem overwhelming, and sometimes a complete mystery – so this session was really useful. Philippa presented everything we needed to know in an ordered structure, and broke down information in useful sections. I not only learnt quite a lot, but I feel much more confident in completing my 6/12 month review, and feel like I more fully understand what is expected of me. The importance of collating examples on a more frequent basis / That Meeting Expectations is the most achieved goal and a good result / The importance of consistency in performance” Tom
“It was very informative and it was well timed with the mid year review coming up. It highlighted information that was already readily available to us, but gave us the chance to discuss this further. It has helped me understand what I need to do in order to achieve a better overall performance review. It will also help me complete my mid year” Ella
“I felt I could ask a few questions and these were clarified … It helped me understand the procedure and the links provided were helpful” Rebecca