“I have had the extreme pleasure of managing and working alongside Philippa for over a year.
She was initially contracted to support and upskill our existing department trainers. However, it was quickly identified that she was able to exceed this initial requirement and deliver far more for our department. Throughout her contract she has taken on many varied tasks to help introduce more consistency and integrity to our team’s function.
I have been constantly pleased with her delivery and contribution to my team. She has upskilled our entire department and we continue to reap the benefits of her employment long after her contract ended.
Philippa introduced and delivered many training and upskilling sessions for our Customer Support Team as well as training for the Trainers.
Deliverables included: Introducing a Learning Agreement for Trainees, introducing QA ‘Golden Thread’ to our Training plans, created and delivered Coaching and Feedback sessions (Pitched from Entry Level to Senior Management), Scams Session, Peer Review, Presentation skills and Personal Brand training, Department Inductions – to name a few!
Feedback from those she has worked with or trained across the business has always been outstanding. Here are just a few samples of the feedback received:
– ‘Philippa’s delivery and enthusiasm is excellent, clear and concise, which helps promote a good understanding of how these models fit into TPR, our TPR behaviours, KPI’s and key drivers to obtain Results’
– ‘I just want to say thank you for all the training you have provided, I am finding it extremely useful and I am learning a lot about how I can change my approach to my thinking and doing in my role’
– ‘I was really impressed with the delivery of the training today. If I didn’t know Philippa hadn’t worked the CST phone lines, I wouldn’t have guessed from that training. I’m honestly always a bit sceptical of getting process information from anyone who doesn’t have first-hand knowledge of actually working our processes. That was a really good piece of training. Really engaging and interesting, very well delivered. Two thumbs up!’
– I was instantly captivated by Philippa’s ability to hold attention and deliver training in such a clear, concise and considered manner.
Philippa has been a true asset for our Customer Support Team and the business as a whole. My only sadness is I didn’t have a permanent role for her when her contract ended. She’s an excellent addition to any team seeking a consummate Training Professional and I would highly recommend and endorse her to any business.”
Leigh Crabtree, Service Delivery Manager, The Pensions Regulator